This Privacy Policy explains how Framely Web Designs (ABN 49 121 171 746) handles your personal information when you visit our website or contact us about our services. We are committed to protecting your privacy and complying with the Australian Privacy Act 1988 and the Australian Privacy Principles.
Who we are
Framely Web Designs is a web design studio based in Kalgoorlie, Western Australia. We can be contacted at edwin@framelywebdesigns.com.
What information we collect
We only collect information that you choose to provide, plus some basic technical information automatically collected by our website. Specifically:
Information you provide directly
When you fill out a contact form on our website or email us, we collect your name, email address, phone number (if provided), and the contents of your message. We use this information solely to respond to your enquiry.
Information collected automatically
Our website uses Google Analytics 4 to understand how visitors use the site. This service collects information such as your approximate location (city or region level), the type of device you are using, the pages you visit, the time you spend on each page, and how you arrived at our site. This information is anonymised and aggregated. We do not use it to identify individual visitors.
Cookies
A cookie is a small file stored on your device by your browser. Our website uses two types of cookies:
Essential cookies — required for the website to function properly. These do not require consent.
Analytics cookies — set by Google Analytics to track visitor behaviour anonymously. These help us understand which content is useful and where we can improve.
You can disable cookies in your browser settings at any time. Doing so will not prevent you from using our website, but may affect some functionality.
How we use your information
We use the information we collect for the following purposes only:
- To respond to your enquiry or quote request
- To send you the information or services you have requested
- To improve our website and understand what content is useful to visitors
- To meet our legal obligations
We do not use your information for direct marketing without your consent, and we do not sell or rent your information to third parties.
Who we share information with
We do not sell your personal information. We only share it in the following limited circumstances:
- Service providers — we use trusted third-party services to run our website and business. These include Vercel (hosting), Formspree (contact form processing), Google (Analytics), and our email provider. These services have their own privacy policies and only handle data necessary to provide their service.
- Legal requirements — if required by law, we may need to share information with government agencies or law enforcement.
How long we keep your information
We keep contact form submissions and email correspondence for as long as is necessary to provide our services and meet our legal and business obligations. If you have not engaged us for services, we will typically delete enquiry data after 12 months.
How we protect your information
We take reasonable steps to protect the information you provide. Our website is served over HTTPS with security headers in place. We limit access to your information to people who need it to do their work. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request corrections to any inaccurate information
- Ask us to delete your information (subject to legal and business requirements)
- Make a complaint about how we have handled your information
To exercise any of these rights, email us at edwin@framelywebdesigns.com. We will respond within a reasonable timeframe.
Children
Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. The most current version will always be available at framelywebdesigns.com/privacy. The date at the top of this page indicates when it was last updated.
Contact us
If you have any questions about this Privacy Policy or how we handle your information, please email edwin@framelywebdesigns.com.
If you are not satisfied with our response to a privacy concern, you can also contact the Office of the Australian Information Commissioner at oaic.gov.au.